342 N Market St | Frederick, MD 21701

Policies and Frequently Asked Questions

To schedule an appointment with one of our stylists, please call or text our front desk at (301) 401-0147

If we don’t pick up, please leave us a detailed voicemail and let us know if you prefer to be called or texted back — And don’t be afraid to shoot us a text if we miss your call! You might get a quicker response this way. 

If you are a new client, please include details about your current hair and which services you are inquiring about. Our associates will match you with the best stylist for your needs!

 

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Our front desk is available for scheduling appointments and answering questions during the following hours:

Monday – Friday       10am – 6pm 

Saturday                     10am – 3pm 

Sunday                        Closed

* These hours are subject to change as we hire more support staff.
** You may call or text us outside of these hours. Please note that you may not get a response until the following business day. 

 

 

Please note that once you have reserved an appointment with us it means that we have set aside time in our schedule exclusively for you.

For the benefit and respect of all our clients and stylists, when you make a reservation with Artisinal Hair Company, you are agreeing to the following terms:

• All clients are required to provide us with a payment method when scheduling their appointment. Your card will not be charged until after your services have been rendered, or in the case of a Late Cancellation or No Show. 

• You are free to use a different payment method at checkout (i.e. a different card, cash, etc.) if you wish.

• If you cancel or modify your appointment less than 24 hours before it is scheduled to take place, we reserve the right to charge 50% of the scheduled service(s).

• If you fail to show up for your reservation, you will be charged for 100% of the scheduled service(s).

To avoid a cancellation fee, please provide a cancellation notice at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by calling or texting our office at (301) 401-0147. Please refer to our Office Hours policy above.

You can read our Full Cancellation Policy here.

We recommend scheduling your appointments at least a week or two in advance. This allows for the most flexibility when reserving a time!

You can also prebook your next appointment with us before you leave the salon.

If you are more than 10-15 minutes late, please understand that we may have to reschedule your appointment. We reserve the right to charge up to 100% of the scheduled service(s) for late arrival, as this is considered a “Late Cancellation.”

Please refer to our full cancellation policy here.

We will not be held responsible for any loss or damage to personal items. Please keep all valuable items with you during your service.

Please tell the stylist at the start of your appointment.

We use two primary product lines in the salon: Kevin Murphy and LOMA.

Kevin Murphy products are paraben, sulfate, and sodium-chloride free.

LOMA products are paraben, sulfate, sodium chloride-free, and gluten-free.

Our stylists and assistants work as a team. We are happy to accommodate requests to split a reservation as long as the request is made when the appointment is first booked.

Seeing photos of your current hair and the look you’re trying to achieve, along with a written hair history helps us match you with the best stylist for your needs.

Bleach, color, and chemical services can have vastly different results based on the chemistry and treatment history of your hair.  Before we can book your appointment, it is imperative that you make your stylist aware of all professionalprocesses your hair has been treated with over the past year, and any box-color or henna your hair has been treated with over the past two years.

Your photos and information can also help us determine whether or not you should come in for a color consultation or a strand test. This policy helps protect your hair and schedule!

At Artisinal Hair Company, customer satisfaction is our top priority. We want you to leave your appointment feeling good! If for any reason you are dissatisfied with your service, or if you just need a quick adjustment,

we encourage you to return so we can fix it!

Guests are welcome to come back for a complimentary redo with their original stylist or we can recommend another stylist.

* When returning for a redo service please contact the salon within 7 days of your original appointment.

** Please note the redo guarantee does not apply if the guest decides to go in a different direction for color, cut, or another service than what was originally performed.

If you are dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 14 days of the purchase date. A proof of purchase is also required for an exchange or store credit.

All sales are final on any appliance or tool. Please note each tool comes with a factory warranty upon purchase.

If you have any questions or concerns about the policies above, please contact the salon and ask for the manager.