342 N Market St | Frederick, MD 21701
301-401-0147

Policies and Frequently Asked Questions

We require 24-hour notice in order to change or cancel any scheduled services. If this notice is not given, 100% of the total amount of the service will be required. Again, this is to protect your reserved appointment timing so that we can ensure availability. By scheduling an appointment with us, you acknowledge that we reserve the right to charge your card if you cancel your appointment with less than 24 hours of notice, or if you fail to show up.

Your reservation is held especially for you. We value your time and strive to maintain our schedules so that your services can be completed within the time frame that you have allotted to spend with us. Our credit card policy enables us to do this while protecting the time of our stylists.

To reserve the best time and day for you we recommend that you book your next appointment before leaving the salon.

No worries. Travel safe and we will do everything we can to accommodate you once you arrive. If you are excessively late, please do understand that we may have to reschedule your appointment.

We regret that we can not take responsibility for the loss of or, damage to, any personal items. Please keep all valuable items with you during your service.

Please tell the stylist at the start of your appointment. We use two primary product lines in the salon; Kevin Murphy and LOMA. Kevin Murphy products are paraben , sulfate and sodium chloride free. LOMA products are paraben, sulfate and sodium chloride free as well as, gluten free.

Our stylists and assistants work as a team. We are happy to accommodate requests to split a reservation as along as the request is made when the appointment is first booked. In addition, if for any reason you are uncomfortable with the service provider reserved for your appointment, another one can be made available to you with advance notice.

Seeing photos of your current hair along with your inspiration images and a written hair history helps us understand the best stylist and appointment type for you.

Bleach, color, and chemical services can have vastly different results based on the chemistry and treatment history of your hair.  Before we can book your appointment, it is imperative that you make your stylist aware of all professional processes your hair has been treated with over the past year, and any box-color or henna your hair has been treated with over the past two years.

Your photos and information can also help us determine whether or not you should come in for a color consultation or a strand test. This policy helps protect your hair and schedule.

The hair stylists at the Artisinal Hair Company work as a team with customer satisfaction our top priority. We want to ensure that you walk away happy. If for any reason you are dissatisfied with the services that were provided or you just need a quick adjustment, we welcome you back into our salon for a complimentary redo of the original services provided.

Guests are welcome to come back in with their original stylist or we can recommend another stylist.

When returning for a redo service please contact the salon within 7 days of your original appointment to honor the complimentary redo.

Please note the redo guarantee does not apply if the guest decides to go in a different direction for color, cut or other redo service offered from that which was originally performed.

The Artisinal Hair Company leads the area by providing the most advanced and cutting edge product lines. However, if you are dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 14 days of the purchase date. A proof of purchase is also required for an exchange or store credit. For returns on any appliance or tool all sales are final. Please note each tool comes with a factory warranty upon purchase.
If you have any questions or concerns about the policies above please contact the salon and ask for the manager.

We thank you for your kind cooperation and continued support in allowing us to do the art that we love to do.