Questions and Policies



How do I get the appointment I want?
To reserve the best time and day for you we recommend that you book your next appointment before leaving the salon.


What happens if I am running a few minutes late? 
No worries. Travel safe and we will do everything we can to accommodate you once you arrive. If you are excessively late, please do understand that we may have to reschedule your appointment.


What happens if I have to cancel my appointment? 
We understand that a time may arise in which you may need to cancel or reschedule your appointment. We kindly ask that you provide at least 24 hours advance notice for a cancellation or rescheduling. Failure to give such notice may require us to charge a 50% non-refundable deposit for your next appointment.


Who is responsible if I lose something in the salon? 
We regret that we can not take responsibility for the loss of or, damage to, any personal items. Please keep all valuable items with you during your service.


Who do I tell if I have an allergy or a sensitivity? 
Please tell the stylist at the start of your appointment. We use two primary product lines in the salon; Kevin Murphy and LOMA. Kevin Murphy products are paraben , sulfate and sodium chloride free. LOMA products are paraben, sulfate and sodium chloride free as well as, gluten free.


What if I liked how one stylist cut my hair but want another stylist to color my hair? 
Our stylists and assistants work as a team. We are happy to accommodate requests to split a reservation as along as the request is made when the appointment is first booked. In addition, if for any reason you are uncomfortable with the service provider reserved for your appointment, another one can be made available to you with advance notice.


Satisfaction Guaranteed Policy 
The hair stylists at the Artisinal Hair Company work as a team with customer satisfaction our top priority. We want to ensure that you walk away happy. If for any reason you are dissatisfied with the services that were provided or you just need a quick adjustment, we welcome you back into our salon for a complimentary redo of the original services provided.

Guests are welcome to come back in with their original stylist or we can recommend another stylist.

When returning for a redo service please contact the salon within 7 days of your original appointment to honor the complimentary redo.

Please note the redo guarantee does not apply if the guest decides to go in a different direction for color, cut or other redo service offered from that which was originally performed.


Retail Guarantee Policy
The Artisinal Hair Company leads the area by providing the most advanced and cutting edge product lines. However, if you are dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 14 days of the purchase date. A proof of purchase is also required for an exchange or store credit. For returns on any appliance or tool all sales are final. Please note each tool comes with a factory warranty upon purchase.
If you have any questions or concerns about the policies above please contact the salon and ask for the manager.

We thank you for your kind cooperation and continued support in allowing us to do the art that we love to do.